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Please see below our Shipping & Order Processing FAQ. If you require further clarification, please contact us directly via email: orders@eomihaircare.com
Please allow up to 7 business days for us to process your order. All orders processed after 4pm EST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends).
Our company is based out of Canada. Currently, our products are available across Canada and the United States of America.
If a package is returned to Eomi Haircare due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Eomi Haircare is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, no edits or cancellations can be made.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Please email us directly and a customer service representative will be happy to further assist you with your order.
Eomi Haircare is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Eomi Haircare will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email us orders@eomihaircare.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.
Eomi Haircare reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All missing & damaged claims must be submitted within 10 days, along with photo evidence (highly suggested) in order to ensure proper resolution.
Once an order has been submitted, no edits or cancellations can be made. Please be sure to enter all shipping information correctly.
Please contact the shipping carrier to inquire about alternative delivery options for your package.
If a package is returned to Eomi Haicare due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Eomi Haircare is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Misdelivered and lost packages can surely cause frustration, and the Eomi team is available to assist when this issue arises. Please contact the carrier for any information regarding the delivery of your package and have your tracking number available to provide to the carrier to assist with the investigation. If the carrier is unsuccessful in their search for your package, the carrier will request that you contact Eomi Haircare. Keeping our team updated on the status of the investigation with the carrier will ensure expedited resolution.
Our team works very hard to reply to your inquiries. Please allow 24-48 hours for our team to reply to your email inquiries (business hours considered). To ensure your inquiry is properly attended to, please email the correct email.
Order & Shipping inquiries: orders@eomihaircare.com
Public Relations/Wholesaler inquiries: management@eomihaircare.com
All other inquiries: info@eomihaircare.com
For retailer and wholesaler inquiries, please email management@eomihaircare.com.
Our products are safe for all hair types. Eomi Haircare specifically caters to Curly, Coily and wavy hair types. Please see our product page for instructions on how to use individual products. Children should not use our products without adult supervision.
Thank you for your support of Eomi Haircare! Once an order has been submitted, we do not offer any returns or exchanges. All sales are final.
Please be sure to report any issues with your order within 10 days of the delivery date to ensure proper resolution. Any issue reported outside of the specified time frame may result in store credit.
We appreciate your interest in working with Eomi Haircare and becoming a distributor of our products!
Currently we are accepting domestic and International wholesalers.
Please contact us via email to begin the application process.
management@eomihaicare.com
Our products contain 100% natural ingredients. We have dedicated countless hours of research to finding natural ingredients as well as lab testing. Our products are:
Our products are not handmade. Our products are laboratory tested and manufactured in a GMPC certified manufacturing facility. You can be assured our products meet Health & Safety standards.